Refund & Return Policy

Published December 16, 2025

At FeedSlowly, we want you and your dog to be completely satisfied with your purchase. If something isn’t right, we’re here to help. This policy explains how returns and refunds work, based on a 30-day refund policy.

We Offer 30-Day Return Window

You may request a return or refund within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, undamaged, and in the same condition you received it.

  • The item must be in its original packaging, including all accessories.

  • Proof of purchase (order number or receipt) is required.

Refund Eligibility for Items

Items Eligible for Refund or Replacement

You are eligible for a refund or replacement if:

  • The item arrives damaged or broken

  • You receive the wrong item

  • The item is defective or not functioning as described

  • The item is missing parts

In these cases, contact us with clear photos or videos showing the issue.

Items Not Eligible for Refund

Refunds or returns may not be accepted if:

  • The return request is made after 30 days of delivery

  • The item has been used, altered, or intentionally damaged

  • Damage is caused by misuse, improper handling, or normal wear and tear

  • The issue was clearly mentioned in the product description before purchase

Refund Process

Once your return request is approved:

  1. We will provide instructions on how to proceed.

  2. After the item is inspected (if a return is required), your refund will be processed.

  3. Refunds are issued to the original payment method.

Refund processing time:

  • Refunds are usually processed within 3–10 business days, depending on your payment provider.

Return Shipping

  • If the return is due to a defective, damaged, or incorrect item, return shipping costs may be covered or waived.

  • If the return is due to personal preference (e.g., wrong size chosen), return shipping costs may be the customer’s responsibility.

How to Request a Refund or Return

To start a refund or return, just contact us through our Contact Us page with:

  • Your order number

  • A brief explanation of the issue

  • Photos or videos (if applicable)

Our support team will get back to you within 24 to 48 hours.

Getting Your Refund

Once the item is eligible for a refund, you will receive a full refund or, if you prefer, you can exchange it for another item.

Additional Refund Information

In addition, if your order does not arrive within the guaranteed delivery period—which can occur in rare cases—you will also receive a full refund after we verify the tracking information. If the product arrives after 30 days, you may keep it without needing to return it.

Contact Us

If you have any questions about this Refund Policy, feel free to reach out (Contact Us). We’re always happy to help you find the right solution for you and your dog.

Thank you for shopping with FeedSlowly. 😊